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IDProjectCategoryView StatusDate SubmittedLast Update
0004818FreeCADBugpublic2022-01-04 04:572022-01-14 09:30
Reporterbenjamin.morris.32 Assigned To 
PrioritynormalSeverityminorReproducibilityalways
Status newResolutionopen 
PlatformWindowsOSWindows 11 home OS Version21H2
Product Version0.19 
Summary0004818: Unable to open the help documents
DescriptionI am unable to open the Help menu from the menu bar. It also seems that it is mixing forward and back slashes could also cause issues.
Steps To ReproduceUsing the Default installation directory for Freecad for Windows "C:\Program Files\FreeCAD 0.19"
To Reproduce:
1. Open FreeCad
2. Press F1
TagsNo tags attached.
FreeCAD InformationOS: Windows 10 Version 2009
Word size of OS: 64-bit
Word size of FreeCAD: 64-bit
Version: 0.19.24267 +99 (Git)
Build type: Release
Branch: Branch_0.19.3
Hash: 6530e364184ce05ccff39501e175cf2237e6ee4b
Python version: 3.8.6+
Qt version: 5.15.2
Coin version: 4.0.1
OCC version: 7.5.3
Locale: English/United States (en_US)

Activities

benjamin.morris.32

2022-01-04 04:57

reporter  

Screenshot 2022-01-03 223527.png (8,189 bytes)   
Screenshot 2022-01-03 223527.png (8,189 bytes)   

sohxm7

2022-01-14 09:27

reporter   ~0016203

Last edited: 2022-01-14 09:30

 Hey the problem seems that FreeCAD needs to run as admin once so that it can create the files and dirs, related to your error message.

Solution: Run FreeCAD with Admin privileges once.

Windows:
  • Open Search
  • Type FreeCAD
  • Click on Run as administrator below FreeCAD name
  • Once loaded, close it, hopefully everything should now onward.

Linux:
  • Open Terminal
  • Type sudo freecad
  • Once loaded, close it, hopefully everything should now onward.

I tested this on Arch Linux and Windows 11.

yorik

2022-03-03 13:55

administrator   ~0017133

This ticket has been migrated to GitHub as issue 6302.

Issue History

Date Modified Username Field Change
2022-01-04 04:57 benjamin.morris.32 New Issue
2022-01-04 04:57 benjamin.morris.32 File Added: Screenshot 2022-01-03 223527.png
2022-01-14 09:27 sohxm7 Note Added: 0016203
2022-01-14 09:27 sohxm7 Note Edited: 0016203
2022-01-14 09:30 sohxm7 Note Edited: 0016203